I'm a Taiwanese girl who has been living in Japan for over five years now. But recently I had my washing machine cleaned for the very first time. Therefore, I had booked the service from this website. And I have to say that they did a great job. I got in touch with mr. Kawakami who delivered an excellent service. He contacted me before visiting and on the day itself he asked me what the problem was. We had just moved in at our new apartment but the moving service did a lousy job at installing the washing machine properly so there were some problems shortly after with our washing machine. There was water dripping out of the tap because it wasn't well connected, and furthermore they had installed the washing machine on top of the water pipe which caused a malfunctioning each time we would try to do the laundry. The washing machine would also stop working after 5 minutes and restart over and over. Mr. Kawakami came to our house and did a wonderful job. He looked into it, fixed the leaking, cleaned up the machine thoroughly from the inside and made sure everything worked well. All in all, it took about 2 hours. The machine is working perfectly again ever since so I'm very happy with their service level and highly recommend it if you need any help with cleaning house hold machines. Because of all the comments below are written by Japanese, hope this English comment would help the foreigners who needs this.